Processes and People

It is easily forgotten that a firm is far more than just the sum of its employees. Indeed, the success of a company is the result of the contributions of all of its assets. These assets, tangible and intangible, consist of e.g. its existing stored information and experience, the efficiency of its organisation, its connections with government and the local community, its established processes, its IT systems, its intellectual property (including the brand), its material resources (including inventory), its land and real estate, and, of course, its human capital.